Terms of service

TERMS OF SERVICE — Kanu Arabia LLC

Welcome to www.kanu.ae. By using our website, you agree to these Terms of Service.

1. Company Information

This website is operated by:
Kanu Arabia LLC
Dubai, United Arab Emirates

📩 Email: kanuarabia@gmail.com
📞 Phone/WhatsApp: +971 56 147 8733

2. General Conditions

  • We may refuse service for misuse, fraud, or policy violations.

  • Prices and product availability can change without prior notice.

  • Your use of this site must comply with UAE law.

3. Use of Website

You agree not to:

  • Commit fraud, chargebacks, or unauthorized returns

  • Interfere with website functionality

  • Upload viruses or malicious code

Users under 18 must use the site under supervision.

4. Pricing & Payment

  • Prices are listed in AED.

  • We accept multiple secure payment options including cash on delivery.

  • Orders may be cancelled if payment fails verification.

5. Product Information

We strive for complete accuracy, but:

  • Minor variations in color, packaging, or design may occur

  • Information may occasionally contain typographical errors

  • We reserve the right to correct errors without notice

6. Shipping & Delivery

  • Delivery timelines are estimates

  • Delays may occur due to courier factors

  • We are not liable for delays beyond our control

7. Return, Refund & Restocking Policy

All returns and refunds must follow our Return & Refund Policy, which forms part of these Terms.

By placing an order, you acknowledge and accept the 10% restocking fee and manual refund process.

8. Warranty

Products may come with a 6–12 month warranty depending on the category.

Warranty does not cover:

  • Physical damage

  • Water damage

  • Misuse or incorrect handling

  • Unauthorized repairs

9. Limitation of Liability

To the extent permitted under UAE law, Kanu Arabia LLC is not liable for:

  • Damages caused by customer misuse

  • Losses due to courier delays

  • Indirect or consequential damages

  • Unauthorized account access

10. Third-Party Services

We are not responsible for content or practices of third-party:

  • Payment gateways

  • Apps

  • Logistic partners

  • Websites linked through our store

11. Governing Law

These terms are governed by UAE Federal Law.
Any disputes shall be resolved in UAE courts.

12. Modifications

We reserve the right to update these Terms of Service at any time.
Continued use of our website indicates acceptance of revised terms.

13. Contact Information

For assistance or inquiries:

📩 kanuarabia@gmail.com
📞 +971 56 147 8733
📌 Sharjah, UAE